EXPRESSING
SATISFACTION AND DISSATISFA CTION
- How do you like your room?
- Is everything O.K?
- Is everything satisfactory?
- Are you satisfied?
- Did you find our service satisfactory?
- Do you want to complain about something?
- Was something not to your satisfaction?
- Are you dissatisfied with something?
Expressing satisfaction
- I really like my new haircut.
- I’m completely satisfied with everything you’ve done for me.
- It was satisfactory.
- Everything is fine, thank you.
- Everything was just perfect.
- I’m happy enough with it.
- It was okay. Not too bad
- Good enough.
Expressing dissatisfaction
- I am little dissatisfied with the service here.
- I am a bit disappointed with the program.
- The food was lousy.
- I’m tired of working here.
- I don’t like the color.
- I have a complaint.
- I’m very dissatisfied with the condition.
- I want to make a complaint.
Responding Dissatisfaction
- I see.
- I’m sorry to hear that.
- I’ll look into it.
- I’ll see what I can do about it.
- I’ll try and take care of it.
Examples :
Conversation 1
Waiter :
Is everything O.K. here?
Man :
Yes, thank you. Everything is fine.
Waiter :
Is your steak satisfactory?
Woman :
Quite good.
Waiter :
How about your roast chicken, Ma’am? Is it O.K. too?
Woman :
It’s just right. Just the way I like it.
Waiter :
Will there be anything else, then?
Man :
No, not at the moment.
Waiter :
Very well, then. Have a nice day.
Man :
Thanks.
Conversation 2
Shopkeeper :
Good afternoon. Is there anything I can help you with?
Customer :
Good afternoon. I am not satisfied with the shirt I bought yesterday in this shop?
Shopkeeper :
Why? What’s wrong with it?
Customer : Let me
explain. I wear extra-large T-shirts. The one you gave me is extremely small. See the
label is M not XL
Shopkeeper :
I am sorry, Sir
Vocabularies related to expressing
satisfaction
- Satisfy (verb) = membuat kepuasan
- Satisfaction (noun) = kepuasan
- Satisfied (adj.) = puas
- Satisfying (adj.) = yang memuaskan
- Satisfactory (adj.) = yang puas
- Contented (adj.) = puas
- Pleased (adj.) = senang
Vocabularies
related to expressing dissatisfaction
- Dissatisfy (verb) = tidak membuat puas
- Dissatisfaction (noun) = ketidak puasan
- Dissatisfied (adj.) = tidak puas
- Dissatisfying (adj.) = tidak memuaskan
- Dissatisfactory (adj.) = tidak memuaskan
- Discontented (adj.) = tidak puas
- Displeased (adj.) = tidak senang
PRACTICE
In pairs, study
the following dialogues and complete the table that follows. Then, perform the
dialogues.
Example 1
Andi :
Retno, I thought you were on vacation.
Retno : Well, I got back early.
Andi
: Why?
Retno : Well, I didn’t really enjoy being there.
Andi : What
happened?
Retno : Well, the beach was very dirty, and when I
got there it was raining heavily. What
made it worse was the
hotel where I stayed had a bad service.
Andi : You seem to be unhappy with your vacation.
Retno : Yes, I’m quite displeased about it.
Example 2
Denias : Ian, where have you been? I’ve been looking
for you for the past six days.
Ian :
I just got back from Maluku.
Denias
: Really? So you had your vacation there?
Ian : Well,
actually I was visiting my grandparents. But, I also visited some beaches and a
museum
there.
Denias :
Did you have fun?
Ian : Absolutely. The beaches are great and the
sea is full of beautiful coral reefs.
Denias
: Don’t tell me you went snorkeling!
Ian : Yes, I did. It was awesome. I’m really
content with my trip.
Denias : Oh,
I wished I had been there too.
Ian : You
should go there sometime.
Denias :
Yes, I know.
Example 3
Retno : How’s your vacation in Bali?
Ayu : It was terrific! The beaches are
beautiful and the sun set from Tanah Lot is
magnicent.
Retno :
Really? What else did you do there?
Ayu : Oh, I went parasailing! It was
the most breath-taking thing that I’ve
ever done.
Retno : Wow, it must be a very fun trip for
you.
Ayu :
Yes, I’m very satisfied with my vacation there. You must go there.
Retno :
Yes, I think I’ll do that.
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